Singular extensive researches and publications on various topics, e.g. product development, risk management, sound practices, Tier 4 regulation, etc.
The state of the practice report provides an overview of the legal framework, regulations, and industry practices related to client protection in Uganda’s microfinance sector.
The report highlights the Implementation of the Client Protection Principles in the Ugandan Market.Client protection has emerged as a key aspect of the microfinance industry in Uganda and globally.
This has come in the wake of the microfinance sector to renew their focus on the client and ensure that client needs are at the core of the microfinance business.
This Report gives an overview of the status and dynamics of Uganda’s Microfinance industry. Highlights demographic and macroeconomic context,and the performance status of the microfinance industry.
The report is based on the financial data from 50 institutions that consistently submitted their PMT reports to AMFIU in the period 2013-2014. These reports were then aggregated and analyzed using the Performance monitoring system – a central database housed at AMFIU.
AMFIU has for the past five years supported its members to institutionalize SPM, and this year AMFIU assessed members’ compliance with the new Universal Standards for Social Performance Management.
This case study documents the practical process that AMFIU has taken to support members to increase compliance with Dimension one of the Universal Standards (Define and monitor your social goals).
This case study has been written for other microfinance associations that aim to support their members around Dimension One, but is also relevant for microfinance providers that wish to improve compliance in this area. This case has been documented as part of the Microfinance Center (MFC)’s Social Performance Fund support to the Association of Microfinance Institutions of Uganda (AMFIU).
This case study describes UGAFODE’s customer complaint handling system, and how this lines up with both Client Protection Principle 7 (mechanisms for complaint resolution) and with the Universal Standards for Social Performance Management.
This Case Study has been written as part of Microfinance Centre’s Social Performance Fund, funded by the Ford Foundation and with support from the Association of Microfinance Institutions in Uganda (AMFIU).