Outreach of Microfinance from urban and semi-urban to rural and remote areas of Uganda is the most contentious issue of industry. At the first IIE of 2007, two very different presentations were given, yet they tackle the same theme: Outreach of Microfinance. The first presentation took the avenue of technology. SEVAK solutions is a company with the mission to apply the opportunities of modern Information and Communication Technologies (ICT) to Microfinance consumers.
ICT-based payment systems, SEVAK-founder Laura Frederick explained, are an infrastructure. Infrastructure is very costly, yet mostly "non-rival", i. e. once in place, it can be used by many. Microfinance Service Providers should not compete on infrastructure, because they can't win and will in the end even harm the consumer. Rather, MFIs should collaborate on infrastructure and concentrate competition on services.