AMFIU Complaint Handling System

Consumer Education and Transparency PDF  | Print |  E-mail

The over all objective of this programme is to promote transparency between MFIs and their clients for greater efficiency and a market driven industry. A consumer code of practice has been developed and approved by AMFIU member MFIs. All MFIs ought to adhere to this code. 

Financial Literacy Initiatives in Northern Uganda

With support from GIZ Agricultural and Rural Finance Programme Uganda, the Association of Microfinance Institutions of Uganda (AMFIU) has conducted highly successful Financial Literacy Activities in Lango and Acholi Subregion, Adjumani and West Nile. The financial literacy activities focused on mainly conducting training of trainers to staff and board financial institutions  and media campaigns.

Key highlights of the programme

Training Of Trainers

The key outcomes of the training of trainers included the following:

  • Financial Literacy Needs Assessment conducted to 15 Microfinance Institutions
  • Target group related trainings Programme developed
  • 39 staff of 19 Microfinance Institutions trained as certified trainers in Financial Literacy by Bank of Uganda through training of trainers in all 7 Financial Literacy Modules
  • 1.106 non-clients, 1.305 clients, 111 staff, management and Members of Board trained in Financial Literacy by traltained trainers
  • Financial Literacy Trainers Manual for SACCOs established


These 19 Microfinance Institutions have an outreach (per 30.9.2015) of

  • 14.437 Loan clients
  • 12.071 Billions UGX Loan Portfolio
  • 58.456 Savers
  • 12.763,6 Billions UGX Total Savings Portfolio


  • Financial Literacy Radio Shows by 5 MFIs
  • Financial literacy Training targeting  teachers and parents by 1 MFI
  • 1 Sacco established savings group consisting of Staff Sacco

Media Campaign Highlights

  • Media shows were conducted on different radio stations. Long term Cooperation with Radio Wa 89.9 FM on weekly Financial Literacy Radio Show (Business Panorama Radio Show, every Thursday from 11-12am). In 2015: 13 joint Radio Shows conducted
  • Three days Financial Literacy Media Training to 16 Radio Presenters and Journalists of 7 Radio Stations and Vision Group in Lira conducted.

Rupiny newspaper published an article about this initiative. Read more here


For publication from this programme visit the Information and Resources section of this website.


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Contact AMFIU Today

Plot 679, Wamala Rd
AMFIU House, Najjanankumbi
P.O Box 26056
Kampala, Uganda.
Tel: (256) 414 259176(256) 414 259176, 393 265540
Fax: (256-414)254420