Complaint handling | Print |

The complaints handling system at AMFIU provides a service to the public by undertaking the resolution of complaints that are raised by consumers of financial service providers in Uganda.

Before contacting us

AMFIU will only take on complaint after you have first tried to resolve it with the financial institution involved and have received a response from them.

A Complaints form which gives all the information you need to make a complaint can be picked at the AMFIU offices or get a copy from here.

When we receive your complaint

We will write to you to acknowledge your complaint within two working days. You will be given a reference number which should be quoted in any future contact with AMFIU.

You do not have an automatic right for your complaint to be investigated but if we decide not to do so, we will let you know why we have made that decision.

How to contact us

Helpline: 0800133033(open 8.30am to 5.00pm Monday to Friday, excluding public holidays and toll free up to May)

AMFIU House

Plot 679, Wamala Rd(Off Ebb Rd), Najjanankumbi
P.O. Box 26056, Kampala, Uganda
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