AMFIU Complaint Handling System

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The Secretariat is headed by the Executive Director and the Secretariat is responsible for the day-to-day administration and implementation of policies and activities.

AMFIU developed a new strategic plan for 2017 – 2021 and subsequently the organizational structure was reviewed to address the needs of the strategic plan.

Three distinct departments were formed each headed by a Programme Manager.  

Membership and Financial Inclusion Department: Focuses on improving the professional development of members as well as the operating environment. It will ensure that members maintain professional practices through capacity building, performance monitoring, enforcing compliance to the code of conduct and promoting, including building capacity in financial inclusion initiatives like financial literacy, client protection, increasing access to finance for the minority groups, social performance management and digital financing. It also coordinates activities in the Northern Uganda office.

Research, Advocacy, Information and marketing: as a national network of all professional microfinance institutions and their partners, AMFIU set itself to be a centre of information on the sector. This is no mean task given the dynamic nature of microfinance practices across the world. The department will focus on generating and disseminating information that is relevant for all stakeholders to contribute to the healthy growth of the industry. It will also focus on issues of industry research and policy, communication, Performance monitoring, sector coordination, publishing and dissemination of relevant information for the sector, dissemination of innovations and marketing the AMFIU brand.

Finance and Administration: This department is very critical for the implementation of AMFIU’s programmes. It will be charged with resource mobilization and proper utilization of the same according to budget and timeframe. It is also charged with ensuring proper running/functionality of AMFIU regarding statutory obligations, managing assets including the human resources and liabilities, budgeting and proper financial reporting.


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A growing number of people come daily to the AMFIU website to access information about micro-finance in Uganda. This has put us in the privileged position of being able to reach the masses on behalf of our friends and sponsors. Therefore, if you would also like your organization's voice to be heard, click here become an advertiser.

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With each passing year, our workload here at AMFIU increases. We would not be able to manage everything that we do if it was not for the help of our dedicated and faithful partners. We urge whoever feels they can contribute to micro-finance in Uganda to partner with us. Click here to view all our other partners.

Contact AMFIU Today

Plot 679, Wamala Rd
AMFIU House, Najjanankumbi
P.O Box 26056
Kampala, Uganda.
Tel: (256) 414 259176(256) 414 259176, 393 265540
Fax: (256-414)254420